Why can't I log in?
There are a few reasons you many not be able to log into CompetitionSuite.
- If you do not have an account, you will not be able to log in. You will need to have an account created for you by your coach, director, or team administrator. If you aren't affiliated with a team, you'll need to contact your organization administrator to have your account set up.
- If you are receiving a message similar to Inactive Account, this means your account has not been activated. You will need to use the link provided to you via email to set your password. Alternatively, you can use the Forgot your password? link on the login page.
- If you are receiving a message stating that you are providing the wrong password, this means the password you typed in is not accurate. Please try typing the password again and make sure you don't have Caps Lock on. If you cannot remember your password, please use the Forgot your password? link on the login page.
- The last possibility is Account Locked. This message means you have tried logging in 5 times unsuccessfully without a successful attempt in between. Your account will be locked for 15 minutes. This is to protect your account from automated attacks.
iPhone and iOS Devices
Please make sure that "cookies" are enabled on your device by going to Settings > Safari. The option Accept Cookies should say "From Visited" or "Always". (For security reasons, you should probably use "From Visited")
If you encounter any other errors while trying to log in, please contact CompetitionSuite support at firstname.lastname@example.org.