Set Up Two-Step Verification

Two-step verification (also called two-factor authentication or 2FA) adds an extra layer of security to your account. When enabled, you'll need both your password and a code from your phone to log in.

Why Use Two-Step Verification?

• Protects your account even if your password is compromised
• Prevents unauthorized access from unknown devices
• Secures sensitive data like competition scores and group information

What You'll Need

Before setting up two-step verification, install an authenticator app on your phone:

• Google Authenticator (iOS, Android)
• Authy (iOS, Android)
• Microsoft Authenticator (iOS, Android)

These apps generate time-based codes that refresh every 30 seconds.

Enable Two-Step Verification

1. Go to Settings > Security
2. In the Two-Step Verification section, click Enable
3. A QR code will appear on screen
4. Open your authenticator app
5. Tap the + or Add Account button
6. Select Scan QR Code and scan the code on screen
7. Enter the 6-digit code from your authenticator app
8. Click Verify

Once verified, two-step verification is active on your account.

Logging In with Two-Step Verification

After enabling 2FA, your login process will be:

1. Enter your email and password as usual
2. When prompted, open your authenticator app
3. Enter the current 6-digit code
4. Click Verify to complete login

Tip: Codes refresh every 30 seconds. If a code doesn't work, wait for the next one.

Disable Two-Step Verification

If you need to turn off two-step verification:

1. Go to Settings > Security
2. In the Two-Step Verification section, click Disable
3. Confirm your choice

Warning: Disabling two-step verification makes your account less secure. Only disable it if necessary.

Troubleshooting

My code isn't working

• Ensure your phone's time is set automatically (not manual)
• Wait for the next code to generate
• Make sure you're entering the code for CompetitionSuite, not another account

I lost access to my authenticator app

• If you have access to your account, disable 2FA and re-enable with your new device
• If you're locked out, contact support for assistance with account recovery

I got a new phone

1. Log in to CompetitionSuite (while you still have your old phone)
2. Disable two-step verification
3. Set up your authenticator app on your new phone
4. Re-enable two-step verification with the new device

The QR code won't scan

• Increase your screen brightness
• Try moving your phone closer or farther from the screen
• Ensure your camera has permission to access the authenticator app
• Try manually entering the setup key if your app provides that option

Best Practices

• Keep your authenticator app backed up - Some apps like Authy offer cloud backup
• Don't share screenshots of your QR code or setup key
• Set up 2FA on multiple devices if your authenticator app supports it
• Update your phone number in your account settings in case you need account recovery