Why Commentary Summaries are disabled for some organizations
If you opened a Commentary Summary or tried to ask a follow-up question and saw the message "Commentary Summaries have been disabled by [Organization Name]", this article explains what that means, why it happens, and what it does (and does not) change about your subscription.
What you are seeing
Some organizations have asked CompetitionSuite to turn off Commentary Summaries and Follow-up Questions for the events they host. When that is the case, opening a summary for a performance at one of that organization's events shows a notice naming the organization instead of the summary.
The judge's original commentary is not affected. You can still listen to the audio and read any written notes exactly as before. Only the generated summary and the follow-up chat are unavailable.
Why an organization would do this
Each organization decides how the commentary from its own events may be used. Some organizations prefer that their judges' commentary be experienced in the judges' own words, without a generated summary layered on top. When an organization makes that choice, they contact CompetitionSuite and our staff apply the setting to that organization.
A few things to know about this setting:
- It is set by CompetitionSuite staff at the organization's request. It is not something an individual judge, director, or organization administrator can switch on or off themselves.
- It applies to every event that organization hosts, for every group that competes there.
- It applies only to that organization's events. Performances at other organizations are unaffected.
Your subscription is not canceled
Your Commentary Summaries subscription belongs to your account, not to any one organization. It has not been canceled, paused, or changed by this notice, and you have not been charged anything extra.
Summaries and Follow-up Questions continue to work normally for your performances at every other organization. If your group competes at several organizations during a season, only the ones that have requested this setting will show the notice.
You can see which organizations this applies to at any time under Settings → Commentary Summaries. If any of your groups belong to an organization that has disabled summaries, a banner at the top of that page lists them.
Why judges may still be using summaries
You may notice that judges at the same event still have Commentary Summaries available. That is expected.
Judges can review summaries of their own commentary as a tool for improving their feedback. The organization's setting applies to how groups consume the commentary from its events, not to a judge's access to their own work. Seeing a judge use the feature does not mean the setting has been lifted for your group.
Signing up while this applies to one of your groups
If you subscribe to Commentary Summaries while one of your groups belongs to an organization that has disabled them, the checkout page will show you which organizations are affected before you complete your purchase, and ask you to confirm that you understand. This prevents surprises after you subscribe.
Questions about your subscription
If this setting affects a large share of the events your group attends and you have questions about the value you are getting from your subscription, please contact CompetitionSuite support. We are happy to talk it through with you.
If you would like to understand why a particular organization made this choice, the organization itself is the best point of contact. CompetitionSuite applies the setting on their behalf but the decision is theirs.