Use Saved Messages in Event Messaging

Insert saved message templates when sending SMS notifications to groups during events.

Where Saved Messages Appear

Saved messages can be used when sending mass SMS text messages to groups participating in an event. Access this from:

Event > Communications > Send SMS

Inserting a Saved Message

Navigate to the event"s SMS messaging page
Click the Saved Messages button (or similar option to insert a template)
A selection modal opens showing available saved messages
Browse or search for the message you need
Click on a message to select it
The message content is inserted at your cursor position in the message field

Tip: The saved message content is inserted at your cursor"s current position, so you can add text before and after the template content.

Which Messages Are Available?

When sending messages for an event, you will see:

All Global messages - Templates that apply to any group type
Group type-specific messages - Templates for the group types participating in the current competition

Messages from other group types not participating in the event will not appear.

Searching the Message Library

Use the search box in the selection modal to filter by:

Message name
Tags
Description

This is helpful when you have many saved messages and need to find a specific one quickly.

Understanding Message Labels

In the selection modal, messages show labels indicating their scope:

Global - Available for all group types
[Group Type Name] - Only available when that group type is participating

Editing After Insertion

After inserting a saved message, you can:

Edit the text before sending
Add personalized details
Combine multiple saved messages
Remove parts that do not apply

Changes made in the message field do not affect the original saved message.

Best Practices

Before the Event

Review your saved messages library for relevance
Create any new messages you might need
Update outdated content (venue names, times, etc.)

During the Event

Use saved messages for common scenarios to save time
Always review the inserted content before sending
Update placeholder text (like "[TIME]") with actual values

Message Customization

Even with saved messages, consider adding:

The current time
Specific location details
Personalized greetings
Event-specific information

Common Questions

I do not see any saved messages

Possible reasons:

No saved messages have been created yet (contact your organization admin)
No Global or matching group type messages exist for this event
The search filter is hiding results (clear the search box)

Where do I create saved messages?

Saved messages are created in Settings > Saved Messages. You need Organization Setup access to create or edit templates.

Can I create a saved message from the messaging page?

No. Saved messages must be created in Settings before they can be used in events. This ensures templates are reviewed and approved before use.

Does inserting a saved message replace my existing text?

No. The saved message is inserted at your cursor position. Any text you have already typed remains in place.