Managing Group Members

As a group admin, you control who belongs to your group and what access level they have. This guide covers adding, changing, and removing members.

Adding a New Member

Go to Member Management in your group's admin menu
Enter the person's email address in the Add Member section
Select their member type from the dropdown:

Admin
Staff Member
Competitor
Event Messages Only

Click Add Member

Important: You must select a member type before adding. There's no default—this ensures you consciously choose the right access level for each person.

If the email isn't associated with an account yet, the person will receive an invitation to create one.

Changing a Member's Type

Find the member in your Approved Members list
Click the dropdown next to their current type
Select the new member type
The change takes effect immediately

What Happens When You Change Types

From	To	What Happens
Any type	Admin	Gains management access
Admin	Staff Member	Loses management access, keeps content access
Admin	Competitor	Loses all access; must grant captions individually
Admin	Event Messages Only	Loses all content access
Staff Member	Competitor	Loses all access; must grant captions individually
Staff Member	Event Messages Only	Loses all content access
Competitor	Any other type	All granted caption access is revoked
Event Messages Only	Staff Member	Gains full content access
Event Messages Only	Competitor	Still no access until you grant captions

Key point: When changing someone FROM Competitor to any other type, all their individually-granted caption access is automatically revoked. This is logged in the audit trail.

Approving Pending Requests

When someone requests to join your group, they appear in the Pending Members section.

Each request shows:

The person's name and email
The member type they requested (shown as a badge)

To approve a request:

Review the requested member type
Choose to either:

Approve with their requested type — Click the approve button for their requested type
Approve with a different type — Select a different type from the dropdown, then approve

You can also deny a request if the person shouldn't be a member.

Removing a Member

Find the member in your Approved Members list
Click the Remove button (trash icon)
Confirm the removal

Removed members lose all access immediately. If they were a Competitor, their caption access is also revoked.

Note: Members can also remove themselves from a group. Both actions are logged in the audit trail.

Viewing Member Phone Numbers

The member list displays each member's phone number (if they've added one to their account). This helps you:

Contact members directly when needed
Verify contact information

Note: Phone numbers are managed by users themselves in their account settings. As a group admin, you can view but not edit member phone numbers.

Best Practices

Start restrictive: When unsure, add someone as Event Messages Only first. You can always upgrade their access later.
Review periodically: Check your member list at the start of each season to remove people who've moved on.
Use Competitors for performers: This lets you share specific feedback without overwhelming them with everything.
Limit Admins: Only give Admin access to people who need to manage the group.

Understanding Member Types — What each type can access
Managing Competitor Access — How to share specific feedback
Member Audit Log — Track all changes