Billing Information

The Billing Information section displays your event's pricing tier and payment details. From here, you can view your event level, update payment information, and access receipts.

Accessing Billing Information

1. Navigate to your Organization > Events > select your Event
2. Click Setup in the event navigation
3. Click Billing Information in the sidebar

Event Level

Your event's pricing tier determines the per-performance cost:

The displayed price shows the cost per performance for your event level.

Card Details

If a payment card is on file, you'll see:

• Card Type - Visa, Mastercard, American Express, etc.
• Last 4 Digits - Masked card number for identification
• Expiration - Card expiration date
• Card Owner - Name and email of the person who entered the card

Updating Payment Details

Click Update Payment Details to:

1. Enter new card information
2. Update billing contact
3. Change the payment method

Note: This button may be hidden for certain event types or if billing is managed at the organization level.

Receipts

If payment has been processed, receipt links appear:

Click a receipt link to open it in a new tab for viewing or printing.

Training Events

Training events:

• Show "Training" as the event level
• Have no associated costs
• Do not display payment information

Billing Process

CompetitionSuite billing typically works as follows:

1. Pre-Show - Estimated charges before the event
2. Post-Show - Final charges based on actual performances
3. Invoicing - Monthly invoices for organization accounts

Contact your organization administrator or CompetitionSuite support for billing questions.

Common Scenarios

Viewing Total Event Cost

The Billing Information page shows the per-performance rate. Total event cost depends on:

• Number of performances
• Event level
• Any applicable discounts

For detailed billing information, contact CompetitionSuite support.

Card Expired or Declined

If payment issues occur:

1. Click Update Payment Details
2. Enter valid card information
3. Save changes
4. Contact support if issues persist

Requesting a Receipt

Both pre-show and post-show receipts are automatically generated when available. If you need a receipt that isn't showing:

1. Verify payment has been processed
2. Check with your organization administrator
3. Contact CompetitionSuite support

Related Topics

• Event Setup Overview
• Pricing